Careers
Inside Sales / Customer Support
Reports To: Sales Manager
Department: Actifirm
Location: Lewisville, TX
Prepared by/Date: January 2012
Summary: The Inside Sales position is responsible fordeveloping new prospects and interacting with existing customers to increase sales of Actifirm products.
Qualification Requirements include but are not limited to:
- Ability to read, interpret and write in English.
- The position preferably needs to be familiar with standard concepts, practices, and procedures within the personal care and cosmetic field
- Possess good communication skills and enjoy working in a setting where it is recognized that achieving success comes as a result of teamwork.
Essential Duties and Responsibilities include but are not limited to:
- Provide support to external sales force and sales partners
- Assist in preparation and providing sales collaterals and certain marketing efforts
- Answer customer calls and up sell when taking orders
- Enter orders into system
- Address customer inquiries
- Send out samples and literature to new customers
- Contact new customers and follow up regarding satisfaction.
- Address any inquiries that come through the info box via email
- File orders and customers’ info as necessary
- Enter in new “CC on File” in Platinum and change customer terms after customer fills out proper paperwork
- Retrieve messages from Actifirm voicemail
- Manage backorders for completion
- Schedule promotions and promotional orders
- Participate in Actifirm social media efforts
- Manage daily sales report
- Other duties as assigned
To perform the job successfully, an individual should demonstrate the following competencies:
- Problem Solving – Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; works well in group problem solving situations.
- Project Management – Completes projects in a timely manner; communicates changes and progress.
- Customer Service – Meets commitments to customers; understands importance of maintaining brand and image of Actifirm in all dealings with customers.
- Interpersonal – Focuses on solving conflict, not blaming; maintains confidentiality; listens to others without interrupting; keeps emotions under control; remains open to other’s ideas and tries new things.
- Oral and Written Communication – Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions; Writes clearly and informatively; able to read and interpret written information; edits work.
- Team Work – Contributes to building a positive team spirit; supports efforts to succeed; able to build morale and group commitments to goals and objectives; recognizes accomplishments of team members.
- Change Management – Communicates changes effectively; builds commitment and overcomes resistance.
- Leadership – Exhibits confidence in self and others; inspires and motivates others to perform well; effectively influences actions and opinions of others.
- Quality Management – Looks for ways to improve and promote quality; demonstrates accuracy and thoroughness.
- Business Acumen – Demonstrate knowledge of market and competition.
- Ethics – Treats people with respect; upholds organizational values.
- Organizational Support – Follows policies and procedures; completes administrative tasks correctly and on time; supports organization’s goals and values.
- Adaptability – Adapts to changes in the work environment; changes approach or method to best fit the situation; able to deal with frequent changes, delays or unexpected events.
- Attendance/Punctuality – Is consistently at work and on time; ensures work responsibilities are covered when absent; arrives at meetings and appointments on time.
- Dependability – Follows instructions, responds to management direction; takes responsibility for own actions; keeps commitments; commits to long hours or work when necessary to reach goals; completes tasks on time or notifies appropriate person with an alternate plan.
- Initiative – Seeks increased responsibilities; looks for and takes advantage of opportunities; asks for and offers help when needed.
- Innovation – Displays original thinking and creativity; meets challenges with resourcefulness; generates suggestions for improving work.
- Judgment – Displays willingness to make decisions; supports and explains reasoning for decisions; makes timely decisions.
- Planning/Organizing – Uses time efficiently; sets goals and objectives.
- Professionalism – Reacts well under pressure; follows through on commitments.
- Quality – Demonstrates accuracy and thoroughness; looks for ways to improve and promote quality; monitors own work to ensure quality.
- Quantity – Meets productivity standards; completes work in a timely manner; works quickly.
- Safety and Security – Observes safety, cGMP and security procedures; reports potentially unsafe conditions; uses equipment and materials properly.
Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Education/Experience – . Minimum of an associate’s degree or its equivalent with 1-4 years of experience in the field or in a related area.
- Language Ability – Ability to read and interpret documents written in English such as brochures, sales orders, and email communication. Ability to write correspondence in English.
- Math Ability - Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals. Ability to apply concepts of basic algebra and geometry.
- Reasoning Ability - Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
- Computer Skills – Microsoft Office suite of products including Outlook, Word and Excel; social media
- Certificates and Licenses - No certifications needed.
- Work Environment – The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently exposed to a climate controlled environment. The noise level in the environment is usually quiet.
- Physical Demands – The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee is regularly required to talk or hear. The employee is frequently required to use hands to finger, handle or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl and taste or smell. The employee is occasionally required to stand, walk and sit. The employee must occasionally lift and/or move up to 20 lbs. Specific vision abilities required by this job include close vision.
- Ability to Travel for business purposes 10% of the time
Send resumes to hr@actifirm.com
Actifirm is a leading global manufacturer of all-natural health and beauty aids. Our commitment to our customers is mirrored by our commitment to our employees. We bolster this every day by striving to by attract, retain and develop the best talent from the greatest range of people worldwide in every one of our locations.
In this purpose, we are committed to the promotion of diversity and equality throughout the Company and to creating an environment where each individual has the opportunity to realize their full potential.
For a full copy of our hiring policies, please send a request to the address shown above.
