Customer Service: 866-411-7600

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FAQs

How do I check the status of my order?
In the MY ACTIFIRM section of our website, you can pull up your order using your Order number. You can also call an Actifirm Specialist at 866-411-7600 for assistance.

When will a payment be deducted from my credit card account?
Your credit card will be charged only when your order is shipped. You may see a temporary authorization on your account; this will be updated by the actual charge upon shipment.

Where can I find my order number?
Your order number is in the confirmation email you received after placing your order.

How do I change or cancel an order?
Orders are processed once they are submitted. We generally dispatch orders within 1- 2 days so it may not be possible to cancel an order once it has been placed. If you need to return an order, please review our Returns Policy.

I haven’t received my order?
If you have any problems or do not receive your order by the date specified, please contact our customer service center at 866-411-7600 from 9am-6pm CST Monday – Friday (excluding holidays). You may also contact us at info@actifirm.com.

Sales Tax
We are required by law to collect state sales tax on orders being shipped to the following states – AL, AZ, CA, CO, CT, DC, FL, GA, HI, IL, IN, KS, KY, LA, MA, MD, ME, MI, MN, MO, NC, NJ, NM, NV, NY, OH, OK, PA, RI, TN, TX, VA, VT, WA, WI. Sales tax will be assessed on the total purchase*, including shipping and handling charges. If you have other questions regarding sales tax, please feel free to email us at info@actifirm.com

*Purchases paid for with Actifirm eGift Certificates are subject to applicable sales tax. No sales tax is charged when buying Actifirm Gift Cards.

Accepted payment methods

  • American Express
  • MasterCard
  • Visa

International orders:
Actifirm.com delivers to the contiguous 50 states, Alaska, Hawaii and Canada. Unfortunately, we cannot deliver to military addresses or international destinations. For International orders, please contact our customer service center about delivery options. Please call 866-411-7600 Monday – Friday (excluding holidays).

Alaska & Hawaii
The method of shipment for these items is dictated by these regulations. At Actifirm.com, we comply with these regulations, therefore the shipment of some products to certain locations may not be possible. If this affects your order, we apologize in advance for any inconvenience and thank you for your understanding.

Most items may be shipped to Alaska, Hawaii and the U.S. Territories, but some restrictions apply. See shipping rules and restrictions.

Rules and Restrictions
Some items sold by Actifirm.com require special handling as specified by federal, state and local regulations governing the transport of these items.

Duties and Taxes
Your order may be subject to duties and taxes that are levied once your order reaches your country. If incurred, these charges must be paid before your package will clear customs. Actifirm Corporation has no control over the imposition of these duties and taxes and you are responsible for paying them to receive your package.

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